Policies

These values originate at the company’s top management and are emphasized through all levels of responsibility within the organization. DCR is committed to continual improvement and the prevention of pollution. DCR complies with applicable legal requirements as it relates to our Environmental aspects. As such, DCR Systems agrees to:

▪ Participate in recycling to the greatest practical extent to reduce impact on landfills and promote recovery of valuable resources.

▪ Provide a safe and healthful workplace and ensure that employees are properly trained with the appropriate safety and emergency equipment

▪ Be environmentally responsible neighbor in the community where we operate.

We are dedicated to services of genuine value to our clients and fair compensation and opportunities for our employees. We are committed to the continuous improvement of all that we offer to our clients. Our objective is to create mutually beneficial relationships with all our partners. We continually measure our success in the eyes of our clients. Our mission for our clients never ends.

DCR Systems is committed to a goal of zero injuries and illnesses.

DCR Systems is committed to continual improvement.

DCR Systems is committed to comply with all applicable Health & Safety required Regulations.

In all situations, priority is given to protection of our employees and our visitors from illness, injury and risk and preserving materials, assets and the environment against the risk of fire, damage and other losses.

By working together collaboratively and giving the most careful attention to the management of health and safety we will meet our shared objectives of a healthier and safer work environment. Managers are accountable for maintaining a working environment as free as possible from actual and potential hazards, and for ensuring the security of all.

Each employee is responsible for working in a safe and healthy manner, reporting all substandard and/or unhealthy conditions and is encouraged to adopt a safe and healthy lifestyle on and off the job.

By committing to the above, we will ensure that we go beyond minimal compliance with legislated requirements and the spirit of the internal responsibility system.

It is important for all of us to value this policy and honour its commitment. We want our company to stand as an example of excellence to our staff and those we serve.

Adhering to the goals of the Accessibility for Ontarians with Disabilities Act, 2005 (the “Act”) is consistent with this commitment. The goal of the Act is to create a more accessible Ontario, by identifying, and to the extent possible, preventing, and eliminating barriers experienced by persons with a disability. A standard for customer service (“the Standard”) has been established under the Act to ensure goods and services are, where at all possible, equally accessible to every member of the public. We at DCR Systems Group are committed to providing a barrier-free environment for our customers. The objective of this policy (the “Policy”) is to ensure we meet the requirements of the Standard and promote its underlying core principles. Documents detailing our policies and procedures related to AODA are available to our employees, customers, contractors, vendors and visitors who request them. Please contact us if you require these documents or if they are required in a format to accommodate a disability.

DCR welcomes and appreciates feedback regarding this Policy and its implementation. Feedback can be provided in the following ways:

i. In person at our Facility
ii. By telephone at 905-508-8002
iii. In writing to Jennifer Reid, General Manager or Andrew Reid, President, 27 Staples Ave. Unit 1, Richmond Hill, ON L4B 0B4
iv. Electronically to Jennifer Reid via jreid@dcr.ca, Andrew Reid via ajreid@dcr.ca

Effective Date: 2024-09-04

1. Introduction
This warranty policy outlines the terms and conditions under which warranty services are provided for all systems purchased from DCR’s webstore, dcr.ca. Please read this policy carefully to understand your rights and responsibilities.

2. Warranty Coverage

2.1 Scope of Coverage
The warranty covers defects in materials and workmanship under normal use for a period of 1 year from the date of purchase. The warranty is limited to the repair or replacement of defective parts or components, as determined by DCR. This warranty is provided for the following types of systems:
- Laptops
- Desktops
- All-in-ones
- Tablets
All other products are not covered under the 1-year warranty but will remain covered under the 60-day return policy.

2.2 What Is Covered
- Hardware Defects: Malfunctions or failures of the systems hardware components, such as the motherboard, processor, memory, and storage, not caused by accidental damage or misuse.
- Battery Issues: Battery defects that significantly impact the laptop's performance or fail to hold a charge, provided the issue is not due to normal wear and tear.
- Power Supply Issues (for Desktops and All-in-One Systems): Defects in the power supply unit that impact system functionality.

2.3 What Is Not Covered
- Accidental Damage: Damage caused by drops, spills, or other accidental impacts.
- Misuse or Neglect: Issues arising from improper use, unauthorized modifications, or neglect.
- Software Issues: Problems related to operating system or software applications, including viruses or malware infections.
- Consumables: Items such as batteries and power adapters that are considered consumables and have a limited lifespan.
- Normal Wear and Tear: General wear and tear that occurs with regular use, including scratches, dents, and cosmetic damage.
- Third-Party Repairs: Repairs or modifications performed by third parties that are not authorized by DCR.
- Data Loss: Loss of data or software is not covered; it is the responsibility of the customer to back up data regularly.

3. Warranty Claim Process
3.1 Initiating a Claim
To initiate a warranty claim, please follow these steps:
- Contact Us: Reach out to our customer service team at websales@dcr.ca to report the issue and obtain a Return Merchandise Authorization (RMA) number.
- Provide Proof of Purchase: Submit a copy of your purchase receipt or invoice along with a detailed description of the issue.
- Return the Item: Ship the item to DCR Systems Group Inc. using the address provided with your RMA number. The customer is responsible for shipping costs, unless otherwise specified.

3.2 Evaluation and Repair
Once we receive the system, our technicians will evaluate the issue. If the problem is covered under warranty, we will repair or replace the defective parts at no cost to you. If the issue is not covered under warranty, we will provide a cost estimate for the necessary repairs.

4. Warranty Limitations
4.1 Limitation of Liability
DCR's liability under this warranty is limited to the repair or replacement of the system or its parts. We are not liable for any incidental or consequential damages, including but not limited to loss of data, business interruption, or personal injury.

4.2 Warranty Transferability
The warranty is valid only for the original purchaser and is not transferable to subsequent owners.

5. Exclusions and Additional Terms
5.1 Unauthorized Modifications
Modifications or repairs performed by unauthorized third parties will void the warranty.

5.2 System Configuration Changes
Changes to the system configuration (e.g., adding or removing hardware components) after purchase may affect warranty coverage.

5.3 Warranty on Replacement Parts
Replacement parts provided under warranty are covered for the remainder of the original warranty period.

6. Contact Information
For any questions or concerns regarding this warranty policy, please contact our customer service team:
- Email: websales@dcr.ca
- Mailing Address: 27 Staples Ave, Richmond Hill, ON, L4B 0B5

7. Policy Updates
DCR Systems Group Inc. reserves the right to modify this warranty policy at any time. Any changes will be posted on our website and will apply to warranties issued after the effective date of the changes.

Thank you for choosing DCR. We appreciate your business and are committed to providing you with high-quality systems and excellent customer service.